FLUSHING STARTS - APRIL 1, 2019

Manage notification settings by signing in to your WFD account. Click "VIEW & PAY YOUR BILL" to get started.

If you experience any problems, please call us at 860-274-6332 or contact us via “Send Us A Message” located at the bottom of the page.

Watertown Fire District - Award Winning Water

Atlantic States Rural Water & Wastewater Association 2018 – Connecticut’s Best Tasting Drinking Water – Disinfected Division

THE WATERTOWN FIRE DISTRICT HAS A NEW BILL FORM AND ONLINE PAYMENT PORTAL!

YOU’VE PROBABLY NOTICED A FEW LAYOUT CHANGES ON YOUR BILL FORM AND THE WAY YOU MAKE ONLINE PAYMENTS…

  • EASILY FIND THE AMOUNT DUE ON YOUR ACCOUNT AS WELL AS THE DUE DATE… The total balance due on your account as well as the due date can be found at the top right of your bill form in large bold font. If you’re enrolled in the automatic payment program, you will also see “Direct Debit – DO NOT PAY” next to where the form says “Amount Enclosed:”
  • PROPERTY LOCATION NUMBER… When you call in to the office feel free to reference the Property Location number instead of your account number, both can be used to look up information on your account.
  • NEW PAYMENT PORTAL… We encourage all of our customers to take advantage of our new online payment portal. You can now store credit cards and other payment methods after quickly registering your account in just a few steps. The new payment portal also allows you to manage the

NOTIFICATIONS

NOTIFICATION (3/21/19): FLUSHING NOTICE

Beginning April 1, 2019 the Watertown Fire District will be conducting their Spring hydrant flushing, during this time you may experience periods of dirty water. Allowing a bath tub to run with cold water should clear any discoloration quickly. If you have extended periods of dirty water or if you’re experiencing any problems please contact us at 860-274-6332. Thank you for your patience and cooperation at this time, hydrant flushing is a key maintenance procedure that keeps our water system operating at its best.

NOTIFICATION (2/08/19): ONLINE PAYMENT PORTAL

The new Watertown Fire District – Online Payment Portal is online!

Per popular request, you can now store credit cards and bank accounts once you register with our new payment portal, just click “Register New Account” after getting to the log-in page.

GO GREEN

SIGN UP FOR E-BILLING

Go “paperless” when you sign up for ebills with the Watertown Fire District. Register your account online to manage the ways you receive notifications and bills.

CLICK TO SIGNUP

SIGN UP FOR DIRECT WITHDRAWAL

The Watertown Fire District is offering automatic electronic payments from a linked bank account or credit card, this will eliminate writing and mailing a check and your bill will always be paid on time. Register you account online and get signed up today!

CLICK TO SIGNUP

WATER CONSERVATION

WATER CONSERVATION TIPS & TRICKS

Tip #1 – Regularly check infrequently used bathrooms for sink drips and leaking toilet flaps.

Tip #2 – Check your meter reading before going to bed then again in the morning. If you havent used any water at night and your meter reading has changed you may want to check for leaks. For this test to work, ensure all water consuming fixtures/appliances (sinks, ice machines, washing machines, dish washer, etc…) aren’t being used.

STOP BY & SIGN UP!

WFD Water Bottle

When you stop by our office to sign up for e-billing and direct withdrawal, you’ll receive a FREE water bottle! While supplies last

We Are Your Local Water Utility

Lockwood Reservoir

Water System

Sewer System

Water & Sewer Rates

Rules & Regulations

Our History

The Watertown Fire District was formed in March of 1900 when a group of residents and business owners established the District for the purpose of providing fire protection to the central part of the Town of Watertown. In 1913 a Special Act of the Connecticut Legislature established the Fire District as an organization similar to municipalities within the State. Since these early beginnings the District has grown both in geographic area and in services provided.

In 1917 the District purchased the Watertown Water Company. The Watertown Water Company consisted of one small reservoir in Bethlehem and about 12.5 miles of pipe. In 1958 a much larger reservoir was built in Bethlehem and today this reservoir helps to replenish groundwater around the District’s nine wells in Woodbury that make up the current source of drinking water for District residents.

Frequently Asked Questions

When did monthly billing start?

The first monthly bill was mailed out June 28, this was a “transition bill” that included dates of service for anywhere from 30 to 90 days depending on when your account was last billed. Starting July 28, you will be billed every month for approximately 30 days of service.

How often will my meter be read?

Your meter will be read approximately every 30 days.

I will need to make payments more often and use more postage. How can I save time and money?

GO GREEN!  Enroll in paperless billing and automatic recurring payments.

If I pay my bill using automatic recurring payments, do I need to change anything?

It depends. If your recurring payments are set up through the Watertown Fire District direct withdrawal program, you do not need to change anything – your payments will automatically be adjusted to our new monthly billing cycle.

However, if you established recurring payments through your personal banking website, you will likely need to adjust the payment frequency from every three months to every month.

Why is water & sewer being billed monthly?

Monthly billing makes it easier for customers to manage their monthly household finances. Monthly billing also provides more timely information about water usage and allows for the early detection and prompt repair of plumbing leaks.

If you prefer your quarterly schedule, prepaying your bills is also a possibility. If you’re interested in this option and would like some guidance estimating your future usage, please contact the office during our normal business hours and we’d be happy to help.

Will the change to monthly billing impact the number of days I have to pay my bill?

The due date for bills will range from 23-25 days from the bill date.

Will the bill look different?

The layout of your bill will look the same, but there are a few changes you may notice:

  • The meter reading and usage history will reflect approximately 30 days.
  • The water consumption graph will show usage as of the transition of monthly billing.
  • A QR Code will be added to make paying your bill even easier!

Under what circumstances will my water be shut off?

Please refer to the Watertown Fire District Rules & Regulations, Section J, for information regarding termination of service.

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